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Best Academic Practices for Quality Improvement in India


Student Success in Higher Education: Assessing and Improving Student

Support and Progression  




Bangalore:  April 13 & 14

Clarks Exotica Conventions Resorts & Spa



Chennai:  April 16 & 17

Westin Chennai


The aim of this exclusive two-day workshop is to support your professional development as an academic, with a particular focus your institution being recognised as a high-quality provider of student graduates within a higher education context.


A combination of short focused inputs, based on engagement with educational theory and research, as well as practical discussion and action planning activities has been designed to challenge your conceptions of high-quality higher education for Assessing and Improving Student Support and Progression.


These premium workshops are designed in part to provide participants with potential strategies for critical consideration at institutional level, but mainly focus on signalling further resources and outlining practical strategies for participants to experiment with and evaluate at programme, course and taught session levels.







Enhancing the quality of the student experience in higher education and assuring that all students are supported as they strive to achieve their educational goals and gain essential workplace and citizenship skills is a critical 21st century outcome. Although most institutions have been working to enhance student success, more remains to be done to achieve all that is envisioned in terms of enabling students to gain meaningful experiences for learning and to facilitate holistic development and progression.


This workshop will explore current conceptions of student success in higher education, and in India in particular, and then discuss approaches to delivering, assessing and improving student success. We will discuss student success at all levels of the institution, with a focus on institutional supports, student affairs and service programs, activities to foster student development, and the alignment of support efforts and salient progression metrics. We will also highlight assessment for student success, focusing on direct and indirect measures of student support as well as approaches to assess and improve student success and progression.


At the end of this workshop participants will be able to:


  •  Describe key practices and programs for student success

  •  Identify salient student support and progression concerns

  • Describe the structure and components of the student experience

  • Discuss the contribution of various student affairs and support services to student success

  • Develop the beginnings of a plan for organisational structure and function for student success

  • Draft a vision for student success that is operational for assessment

  • Describe assessment approaches using direct and indirect methods to assess

                student support programs, student activities, and progression

  • Become familiar with an aspirational student-focused paradigm for assessment

  • Identify strategies for using assessment results to improve student success outcomes

  • Articulate how student success and assessment outcomes relate to the accreditation standards



Dr. Jillian Kinzie, Associate Director Center for Postsecondary Research Indiana University School of Education


Dr. Rachel Johnson, Expert Advisor to the Associate Provost for Student Affairs, United Arab Emirates University




Book early.  Limited Space available.





Day One

0800      Registration & Coffee

 0900     Welcome and Introductions

 0915     The landscape for student success: Emphasising what we know from research and data

 Student success in higher education is a significant concern of the Indian postsecondary system and the topic is emerging in international contexts. Typically, the concept encompasses expanding student access to higher education, high-quality learning, support for learning and personal development, while increasing achievement, persistence and completion, and post-college outcomes. These goals demand attention to core aspects of the student experience including a strong start, student engagement in effective educational practice, advising, student involvement in activities, learning support, high-impact practices, and clear educational and career pathways. We’ll explore the foundational dimensions of student success, using research and current data, and distinguish Indian student success concerns.

 1030    Coffee Break

 1045    Depicting the student journey and crafting a vision of student success

 The student experience unfolds over time.  This time is a sequence of phases and transition points. The student experience is also a structure of events, activities and requirements around their development towards a degree.  The student will have different sorts of needs and responses over time and in response to the challenges and achievements.  It is in these senses that the student experiences can be described as a journey.

 1130   Depicting the student journey and crafting a vision of student success

 What is the student journey and vision for student success at your college or university? What is the role of different units and functions of the university to students’ success?  Can we map this as inputs on a journey?  Student success has wide responsibility within an institution. If student success is our goal, what do we need to have in place? In this session we will connect salient dimensions of the student journey to departments and units, consider relevant concepts to craft a vision of student success, and then explore how to operationalize it to assure it motivates action and can be assessed.

 12.30     Lunch

 1.30       Depicting the student journey and crafting a vision of student success  (continued)

 3.00      Coffee Break

 3.15     Organising student affairs and services to support student success

 Now that we have a vision for student success and a picture of a student journey, it’s time to get more practical. Any institution that wishes to make student achievement, satisfaction, persistence, and learning a priority must have a mission for student affairs or services that supports student success. It must also complement the academic mission of the institution in ways that help students and the institution realize their goals.  This session will present a model for student affairs practice oriented to student success and then share outcomes commonly associated with student affairs units.

 5.00       Close


Day Two 

 0900     Assessment and Improvement for student support and progression

 How do we know that the institution and programs are achieving their student success goals, and that its practices and programs are contributing to success outcomes? What evidence should demonstrate effectiveness? More importantly, what measures should institutions monitor to assess student progression? In this session we will discuss measures for student success, including direct and indirect evidence, consider approaches to assessment for student support and progression, and in particular, activating a Student-Focused Paradigm as described by the Association for Institutional Research (AIR) Statement of Aspirational Practice (2016).

1030     Coffee Break 

1045     Assessment to improve student success

The most important aspect of assessment for student success is to actually use results to         improve the conditions for success. This session outlines approaches to ensuring assessment results are used and will feature instructive case studies of institutions that  realised changes in practice and improvements to student success outcomes.

1100     Assessment to improve student success (continued)

12.30     Lunch

1.30     Enhancing the student experience to ensure engaged alumni

 The involvement of alumni in the institution is a strong expression of support.  Yet, this commitment must be fostered through practices and enriching experience throughout the student experience.  What should institutions do to foster this level of commitment? What systems might be set up to ensure alumni involvement? 

4.15    Closing keynote:    A vision for Student Success in Higher Education

A vision for developing student support and progression that helps to create an inclusive subject discipline learning community with integration of low stakes formative assessment, transparency in assessment requirements and collaborative learning towards shared understanding of academic standards.

5.00       Close





Upon completion of the workshop participants will receive a comprehensive workbook, certificate of attendance and free access to Qaspir’s private community for higher education professionals. 


For both days the registration fee is  18200 INR

Early bird discount  (book before until February 29)  16380INR

Group booking (3 or more)  INR 49140

Space is limited so book early to avoid disappointment.




 Qaspir has secured a very special rate for accommodation with the following hotels.

To book accommodation in Bangalore click here:

To book accommodation in Chennai click here:

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Instructors :

Dr Jillian Kinzie 

Dr. Jillian Kinzie is Associate Director, Center for Postsecondary Research and the National Survey of Student Engagement (NSSE) Institute, Indiana University School of Education. She conducts research and leads project activities on effective use of student engagement data to improve educational quality, and serves as senior scholar with the National Institute for Learning Outcomes Assessment (NILOA) project. She is co-author of Assessment in Student Affairs (2016), Using Evidence of Student Learning to Improve Higher Education (2015), Student Success in College (2005/2010), and One Size Does Not Fit All: Traditional and Innovative Models of Student Affairs Practice (2008/2014). She is co-editor of New Directions in Higher Education and serves on the boards of the Washington Internship Institute, and the Gardner Institute for Excellence in Undergraduate Education. She received the Robert J. Menges Honored Presentation by the Professional Organizational Development (POD) Network in 2005 and 2011. Kinzie earned her PhD from Indiana University in higher education with a minor in women’s studies. Prior to this, she served on the faculty of Indiana University and coordinated the master’s program in higher education and student affairs. She also worked in academic and student affairs at Miami University and Case Western Reserve  

Dr Rachel Johnson

Rachel’s PhD thesis focused on government policy and university practices of the quality assurance of the student experience. Recently she completed a Doctor of Business Administration in Higher Education Management, with a study of how large management consultancy companies develop markets and clients in the higher education sector of the Middle East. Originally from the UK, Rachel has 20 years experience as researcher, faculty member and senior administrator in the UK, Singapore, and the United Arab Emirates. She is currently Expert Adviser to the Associate Provost Student Affairs at the United Arab Emirates University although resident in northern boreal francophone Canada.

Her broad expertise coalesces around the interplay of policy and practice, the planning and implementation of change, and the evaluation and assessment of effectiveness. Her motivations remain centred on adding value to the student experience and building higher education to create new opportunities for learning. Rachel loves languages and literatures, and social research. She has travelled extensively on her own – a habit born of a year spent in northern in India in 1988/9.


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